Frequently Asked Questions

 

Administrative Fee: $250

Application Fee: $45 per adult (including guarantors)

Security Deposit: $500 (on approved credit)

 

 

Electricity: Set up in resident’s name with utility provider (deposit may apply)

Internet: $50/month (1-Gig high-speed service)

 

 

Insurance Violation: Assessed if renter’s insurance requirements are not met through our third-party provider

Late Payment: 8% of monthly rent

Lease Violation: Up to $250

Key Replacement: $50

Utilities vary by unit. Residents are responsible for setting up electric service directly with Hawaiian Electric Light Company (HELCO). Electricity for a typical 2-bedroom, 1-bath apartment generally averages between $75–$125 per month.

Rent is posted on the 1st of each month and is due by the 5th. Late fees are assessed beginning on the 6th.

Yes. Residents are automatically enrolled in the property's Liability Waiver Program for $15 per month. Residents may opt out by providing proof of a qualifying renters' insurance policy that meets the lease requirements.

Yes. Complimentary parking is available and limited to one vehicle per resident. All parking spaces are located in our paved, uncovered parking lot.

Applicants must provide a class schedule and student ID for the University of Hawaiʻi at Hilo or Hawaiʻi Community College. Faculty members are also welcome to apply. Residents must be affiliated with the University of Hawaiʻi at Hilo and/or Hawaiʻi Community College.

All occupants must be included on the same lease and submit separate applications. Roommate changes after move-in are subject to approval, standard application requirements, and a lease transfer fee. All leases follow our 12-month installment lease structure.

No. Residents apply together and identify their preferred roommates during the application process.

Yes. Soft credit screenings are conducted for self-qualifying applicants. Applicants must demonstrate income equal to at least 2.5 times the monthly rent, while guarantors must demonstrate income equal to at least 3 times the monthly rent. A credit score of 650 or higher and a positive credit history are generally required.

Pets are not permitted. Requests for assistance animals are reviewed in accordance with applicable laws and evaluated on a case-by-case basis.

Residents are welcome to personalize their apartment. Any damage beyond normal wear and tear may result in charges assessed against the security deposit and/or additional move-out charges.

Guests may obtain a complimentary visitor parking pass during office hours.

Residents are responsible for fulfilling the terms of their lease agreement. If a resident needs to leave before the end of their lease term, they may transfer their lease to a qualified replacement resident, subject to approval and applicable transfer fees.

 

 

Residents should plan to bring their own bed and bed frame, desk and chair, any additional storage furniture, kitchen supplies, pantry essentials, and living room and dining room furniture. Apartments are generally unfurnished, although limited furniture packages may be available depending on availability.

Tours can be scheduled online, by phone, by text, or by visiting the leasing office. Walk-in tours are welcome during office hours.

Select apartments may be furnished. Please contact our leasing office for current availability and options.

Most packages are delivered directly to residents' apartments. USPS mail is delivered to the mailboxes located outside the leasing office and laundry room. Oversized packages may be delivered to the leasing office, where they can be held for pickup during office hours or delivered when available.

Maintenance requests can be submitted through the Resident Portal, by phone, by text, or in person at the leasing office. Emergency maintenance is available after hours by calling our main office number and following the prompts to reach the answering service.